Hampshire Sewing Machines are dedicated to providing the highest levels of customer satisfaction. All the products we offer are from brands, which are well proven for their reliability. None of our terms affect your statutory rights as a consumer.

Products Details

Hampshire Sewing Machines reserve the right to amend, without notice: prices, description and / or details of all products and offers displayed in our website. All prices and offers shown on this site are subject to stock availability.

Postage Charge

All sewing machines will be dispatched free of charge within 4 working days to mainland UK addresses unless stipulated in the description, delivery will have to be signed for and can only be made to the address registered with Paypal or to the cardholders registered address. Orders over £23.00 are shipped to mainland UK addresses free of charge. Horn Cabinets are delivered free within 50 miles mainland radius. Isle of Wight residents can arrange to collect cabinets on request from our showroom. Orders below £23.00 will carry a p+p charge of £3.95.

Cancellation & Returns

Under the United Kingdom's Distance Selling Regulations, if you've received goods and have simply changed your mind about purchasing them, you may return the goods to us for full credit subject to the following conditions.(We regret that we cannot accept returns for the purchase of cut lengths of fabrics, reading glasses, used machines, Horn Cabinets, clearance items and software.) 

1. The item(s) is in stock condition i.e. as it was when it was delivered to you in an unused condition.It is your responsibility to ensure that it is received by us in this condition. Refunds will not be given on damaged, marked or incomplete items including missing original packaging or free gifts.We do not accept any liability for loss or damage during transit unless we arrange carriage.

2. You must inform us of your desire to cancel in writing within 7 working days of receipt of the product(s).

3. You must pay the return carriage/insurance charges.

4. Goods are returned as soon as possible in order that your payment can be refunded and we will credit your account within 30 days. We accept no liability for any interest on your account that may be incurred as a result of time difference between your purchase and the refund. 

5. Fabrics. Every effort is made to show fabric colours accurately but due to the variation in computer displays and photographic reproduction, colours must be accepted as a "likeness". Careful selection must be made as mistakes cannot be rectified after the order is confirmed. Colour variations can occur so it is important to order your complete requirement in one order to ensure you don't get mixed batches or lots. 

Back orders

In the rare event of an item being out of stock, we will contact you by email to explain when delivery is to be expected. It will be dispatched as soon as possible. Horn furniture aim to deliver any order within 21 working days.

Remittance Terms

All goods must be paid for in full before dispatch

Cash back

Cash back will be paid within 7 days after product has either been delivered or collected, whichever has been specified.

Tax Charges

17.5% VAT is included in all prices.

VAT. REG number

 GB 411 3758 75

Guarantees

All products are fully covered by the manufacturer's guarantee, details of which are included with each item.  We ask you to retain your receipt and also the packaging. If it becomes necessary for the machine to be returned for repair, we will arrange the collection, repair and delivery back to you. We aim to carry out the repairs and deliver back within 14 working days. Machines returned that are found to have no fault when inspected by our engineer or that the fault is found to be outside the terms of the manufacturer’s warranty or due to misuse will be charged for including any carriage charges applicable. If you are able to get to the shop or send your machine via carrier you can take advantage of our 5 year guarantee and should you need us you can be assured of our help with our "free tuition for life" scheme wherever you live.

Please remember we are here to help. It is extremely rare for one of our products to be faulty. Most problems that occur can be solved by a little instruction or explanation. Remember not all sewing machines are the same and therefore may require some difference in the method of operation to your previous machine.

Contact Us

If you need to contact us, please email us at support@hampshiresewingmachines.com or telephone 01329 280499

Our normal opening times are 9.30am to 5.00pm, Monday to Saturday (Fridays until 1pm) or write to us at:

Hampshire Sewing Machines,

122-124 West Street,

Fareham,

P016 0EP

Privacy Policy

We do not hold any information about our customers other than the basic details supplied when placing an order. Credit card details are either given by you to us over the phone or direct to Paypal, who process the card payment for us.  These details simply enable us to process your order and are never passed on to third parties other than for payment card authorisation. All card details given over the phone are destroyed immediately after the transaction is confirmed. We are registered fully PCI DSS compliant.

Paypal

You don't need a paypal account to buy online from Hampshire Sewing Machines and you don't need to open one either.

If we send you a paypal invoice for goods ordered over the phone then the following will also apply.

Please follow the "don't have a paypal account" if you prefer to use your credit or debit card not registered to Paypal. If you want to use your paypal account if you have one then please use the log in section.

If you are using autofil on your computer and have a paypal account but wish to use a credit or debit card that is not registered with Paypal on this occasion, just ignore the login section that your computer might have completed for you on the right and follow the "don't have a paypal account" instead.