Terms and Conditions
Hampshire Sewing Machines are dedicated to providing the highest levels of customer satisfaction. All the products we offer are from brands, which are well proven for their reliability. None of our terms affect your statutory rights as a consumer.
Hampshire Sewing Machines reserve the right to amend, without notice: prices, description and / or details of all products and offers displayed within our website. All prices and offers shown on this site are subject to stock availability.
“We do not supply Janome branded sewing machines or over lockers to customers residing outside the United Kingdom and the Republic of Ireland. The warranty on Janome products sold by ourselves is limited to these territories “
Any claim under our price match guarantee must be made at the time of purchase with proof of lower price shown.
All sewing machines will be dispatched on a next day basis to mainland UK addresses. Delivery is included for UK destinations only. Your order will be despatched from our stock at the Manufacturers warehouse in Stockport, Cardiff and Colchester and occasionally from our store locally. We are unable to send items outside the UK. Orders placed for non UK destinations and subsequently cancelled due to the additional transit costs may incur a handling fee. All items include vat at the current rate applicable. We do not send goods tax free. Delivery will have to be signed for and can only be made to the address registered with PayPal or to the cardholders registered address. Non mainland addresses may take longer but will not cost any more. Horn Cabinets are delivered free including The Isle of Wight but a charge will be made for deliveries to other offshore locations. Orders below £95.00 will carry a P+P charge of £4.50. Orders under £95 will be sent 2nd class post. Urgent delivery can be requested at additional cost.
Cancellation & Returns Delivery option
Under the United Kingdom's Distance Selling Regulations, if you've received goods and have simply changed your mind about purchasing them, you may return the goods to us for full credit subject to the following conditions.(We regret that we cannot accept returns for the purchase of cut lengths of fabrics, reading glasses, used machines, Horn Cabinets, made to order items such as some extension tables, clearance products, special orders and software.)
E Commerce payment processors charge us a transaction fee which is non refundable. Should a transaction be cancelled at your request after the sale has been confirmed then we reserve the right to deduct this charge from your refund.
1. The item(s) is in stock condition i.e. as it was when it was delivered to you in an unused condition. It is your responsibility to ensure that it is received by us in this condition. Refunds will exclude the original carriage charge included in the price of the original order and will not be given on damaged, marked or incomplete items including missing original packaging or free gifts. We do not accept any liability for loss or damage during transit unless we arrange carriage.
2. You must inform us of your desire to cancel in writing within 7 working days of receipt of the product(s).
3. You must pay the return carriage/insurance charges .
4. Goods are returned as soon as possible in order that your payment can be refunded and we will credit your account within 30 days. We accept no liability for any interest on your account that may be incurred as a result of time difference between your purchase and the refund.
Used machines are fully serviced and guaranteed. Some marks may be visible along with possible discolouration of some plastic parts depending on age. If required we can send you photos on request. Used machines cannot be returned for refund after use. This does not affect your statutory rights as a consumer.
Pay in 3 instalments Terms and Conditions
Thank you for choosing to shop with Klarna.
This is a credit agreement between you and us. When we use ‘us’, ‘we’ or ‘our’ in this document, we mean Klarna Bank AB UK Branch. When we use ‘you’ in this document, we mean anyone who has bought something using Pay in 3 instalments with Klarna.
1. Who can use Pay in 3?
You must be a UK resident, over 18 years old and have a valid payment card to use Pay in 3. When we say ‘valid payment card’, we mean the card must be in your name, and must not have expired. You should also make sure the card you use has enough money available to cover all the instalments.
Pay in 3 is a credit product. It’s our decision whether or not we start a credit agreement with you.
2. How do I Pay in 3 instalments?
With Pay in 3, you can pay for something you buy by dividing the cost into three equal instalments. At checkout, you’ll see an option to ‘Pay Later in 3 interest-free instalments’. When you choose this option, just enter your card details to complete your purchase.
There won’t be any interest, fees or charges for using a debit or credit card by Klarna. Although your bank might charge you interest or other fees on top if you pay using an interest-bearing credit card, for example.
3. Are there any alternative options for paying off my balance?
Yes, you are able to make payment early through the Klarna App by paying by card immediately or you can request our bank account details from our Customer Services team for direct bank transfer. If a payment is made earlier, and the balance cleared we will not continue charging your card.
4. Which cards does Klarna accept?
Klarna accepts most cards except prepaid cards. We may also not accept a card that’s due to expire in the near future. We’ll let you know at checkout if your card hasn’t been accepted.
5. When will Klarna take my payments?
At the point of purchase we’ll freeze the first of your three instalments on your card. This means you won’t be able to spend this money on anything else. Once we've received confirmation that your items have been shipped, or that the order has been processed, the first of your three payments will be taken from your card automatically using the frozen amount. You’ll be able to see this on your card statement. If your items are not shipped, we’ll unfreeze or refund your money and you’ll be able to spend it again. This may take a few days depending on which bank you’re with.
The second payment will be taken 30 days after the first payment, and the last one 60 days after the first payment. We’ll charge your card automatically when your payment is due so you don’t have to pay us back manually or worry about missing a payment.
The dates these payments are due will be sent to you by email, and you’ll be able to check them in our app.
Sometimes the shop (instore or online merchant) doesn’t charge you for your whole order all at once. They might do this if they ship your items at different times. If this happens, we’ll make a new Pay in 3 plan for each part order they make. Each of these order parts will have its own due date, depending on when the shop confirms that part of your order.
6. What happens if my card is cancelled, or my card details change?
If your card is cancelled, you’ll still have to pay us any money you owe as soon as we ask you to.
If your card details change between your purchase and your final payment, you must tell us your new details. You can do this online. If you don’t give us this information, we might ask the bank for your details.
7. What happens if I cancel my order?
Your cancellation is subject to the store’s cancellation policy, so you need to check the store’s website for information on their cancellation policy and instructions on how to cancel an order and return the good(s) if already received.
If your next payment or due date for the cancelled order is approaching, you can pause billing by choosing that order in the Klarna App and click “Report a problem”.
Once the store has confirmed the cancellation or return, Klarna will update your payments accordingly as well as refund any amounts due. Refund processing times to you may vary and can take up to 14 days depending on the consumer’s bank.
If you cancel your order, we’ll cancel any outstanding payments and pay back any amounts we’ve already taken from your card. We’ll do our best to pay you back as soon as we can.
If you want to return part of your order, we’ll take the amount from your outstanding balance. It won’t count as a payment, so you’ll need to continue making your payments on the dates they’re due until your balance is paid in full.
8. How and when will I receive my refund?
Refunds for Pay in 3 are processed in different ways. It depends on the status of your payment schedule, how much you’ve paid and if the merchant has processed a full or partial refund.
If you’re due a full refund , we’ll cancel any remaining payments and refund anything you’ve already paid to the card you used to make the payment.
If you’re due a partial refund that’s more than the remaining balance on your order, we’ll deduct the amount from the outstanding balance first. We'll then refund the difference to the card you used to pay off the purchase.
If the partial refund is less than the remaining balance on your order, we’ll deduct the amount from the outstanding balance. We’ll then spread the remaining balance evenly over the remaining payments.
9. What happens if you can’t take an instalment because I don’t have enough money on my card?
If we can’t take the first instalment from your card, we’ll let you know, and try up to two times again to take the money. We’ll let you know when we’re going to try again, so you’ll have plenty of time to put some money onto your card to make the payment.
If we can’t take the money from you after two attempts, we’ll roll the missed payment over to the second instalment. If we can’t take the second instalment, we’ll give you a few days to update your card details or make sure there’s enough money on your card.
If we still can’t take payment after two more attempts, we’ll roll over the payment to the next and final instalment. If we still can’t take the payment, we’ll try again twice. If we’re still not successful, we might ask you to pay the outstanding amount directly or use a debt collection agency to collect the money for us.
Klarna will always get in touch with you before charging your card. We will also contact you if we roll over a payment to the next due date or if we have to use a debt collection agency.
Not paying your instalments on time might also mean you can’t use Klarna in the future. We will report information to credit reference agencies about the payments you make, and about any payments that you fail to make on time.
10. Will using Klarna affect my credit score?
No. We might carry out a limited credit search on you at a credit reference agency. This is a ‘soft credit check’, and won’t affect your credit score, or your chances of using credit in the future. You’ll be able to see it on your credit file, but no one else will.
We will report information to credit reference agencies about the payments you make, and about any payments that you fail to make on time. Failure to pay on time might affect your ability to obtain credit in the future from Klarna and other lenders. More information about reporting to credit reference agencies can be found in Klarnas Privacy Notice.
11. How does Klarna store my card details and my personal data?
We store your card details on our systems when you shop with us. We’ll use these details to approve future payments. Unless you opt out, we may also use this information to fill out your card details for your convenience when you buy things in the future.
You can manage your cards online. If Klarna gets updated card details from your bank, we might also store this information on our system.
We use your personal data to identify you and to carry out customer analysis, credit assessments, credit reporting to credit reference agencies, marketing and business development. We might also share your data with some partners (such as credit reference bureaus), which might be based outside of the UK.
Please see our Privacy Notice here for more information about your rights, how you can get in touch with us, or to complain. By using Klarna’s services you confirm that you’ve read this notice.
12. How do I make a complaint?
You can make a complaint through our customer service webpage using our live chat feature, or by calling us on (+44) 0808 189 3333. We try to handle all complaints as quickly and smoothly as possible.
If you’re not happy with our response, you can contact Klarna’s Complaints Adjudicator. Use the form provided alongside your final response.
You can find our full complaints information here.
13. Transfer of rights
This is a credit agreement between you and us. You can’t transfer your rights or obligations to anyone else unless you get our permission first.
We can transfer these terms, or any rights and obligations you have under them, at any time. We don’t need to ask for your consent to do this, unless transferring would harm your rights and responsibilities. This means we have the right to transfer the credit agreement to another provider without asking you.
Klarna Bank AB UK Branch is a branch of Klarna Bank AB which is authorised and regulated by the Swedish Financial Services Authority. Klarna is authorised by the Prudential Regulation Authority. It is subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Klarna Bank AB offers both regulated and unregulated products. Klarna's Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Klarna Bank AB UK Branch’s number is BR020956 and its address is Aviation House, 125 Kingsway, Holborn, London, WC2B 6NH, United Kingdom, with FCA reference number 536065. Klarna Bank AB’s headquarters are at Sveavägen 46, 111 34, Stockholm, Sweden, registered in the Swedish Commercial Register under registration number 556737-0431.
For further information about Klarna, go to: https://www.klarna.com/uk/
Pick up in-store
"Pick up in-store" orders must be collected within 7 days of our confirmation or in the case of out of stock items, 7 days from our notification of the item being stocked. Deposits are non-refundable and you are entering into a legaly binding contract with Hampshire Sewing Machines to pay the balance on collection within 7 days of notification that your order is ready. Failure to pay may result in legal action. (Once paid in full, on request we can store the goods for collection at a later date if the order is required for a present) unless we agree to extend these terms in writing. Balance due can be paid by credit or debit card or by cash or bank transfer. We are unable to accept payment for the balance over the telephone and do not accept cheques unless by prior arrangement. Horn cabinets can be ordered for shop collection but must be paid in full at the shop within 7 days of the order being placed.
Next Day Delivery
Orders must be placed before 10am. Not including holiday closures and Christmas and bank holidays. Applies to all orders for machines over £200 subject to security approval and delivery within the UK mainland Monday to Friday. Saturday deliveries at extra cost on request. Not applicable to items out of stock with the manufacturers/importers or to telephone orders except from existing customers. Once despatched we are at the mercy of the carriers so cannot accept any responsibility for actions that are outside of our control.
UK Islands excluding Channel Islands
Free delivery to these areas can vary from 2-7 days usually but we are at the discretion of the delivery company offering the best service at the time of ordering. Next day delivery is not available. Free delivery to these areas applies to products over £200 and is not available on Singer products. A separate invoice will be sent to cover delivery charges for orders not included except orders where delivery has already been charged at the checkout.
In the rare event of an item being out of stock, we will contact you by email to advise when delivery is to be expected. Your order will be dispatched as soon as possible. Horn furniture usually deliver any order on our behalf within 21 working days.
All goods must be paid for in full before dispatch
Cash back will be paid within 7 days after your order has either been delivered or collected.
20% VAT is included in all prices.
VAT. REG number
GB 411 3758 75
Online orders for home delivery.
All products are fully covered by the manufacturer's guarantee. We ask you to retain your receipt and also the packaging. If it becomes necessary for the machine to be returned for repair, we will arrange the collection, repair and delivery back to you provided the original order was placed online and delivered by carrier. We aim to carry out the repairs and deliver back within 14 working days. Machines returned that are found to have no fault when inspected by our engineer or that the fault is found to be outside the terms of the manufacturer’s warranty or due to misuse will be charged for including any carriage charges applicable. If you are able to get to the shop or send your machine via a courier you can take advantage of our 5 year guarantee on all domestic products used for domestic purposes, and should you need us you can be assured of our help with our "free tuition for life" promise wherever you live.
Please remember we are here to help. It is extremely rare for one of our products to be faulty. Most problems that occur can be solved by a little instruction or explanation. Remember not all sewing machines are the same and therefore may require some difference in the method of operation to your previous machine.Please telephone us in the first instance should you encounter any problems.
If you need to contact us, please email us via our contact page or telephone 01329 280499
Please see our contact us page for opening times or write to us at:
Hampshire Sewing Machines,
192 West Street,
We do not hold any information about our customers other than the basic details supplied when placing an order. Credit card details are either given by you to us over the phone for specific products or to Shopify, Klarna or Paypal, who process the card payments for us. These details simply enable us to process your order and are never passed on to third parties other than for payment card authorisation. All card details given over the phone are not recorded. We are registered fully PCI DSS compliant.
You don't need a paypal account to buy online from Hampshire Sewing Machines and you don't need to open one either. All our check outs accept all cards commonly used today.