Hampshire Sewing Machines are dedicated to providing the highest levels of customer satisfaction. All the products we offer are from brands, which are well proven for their reliability. None of our terms affect your statutory rights as a consumer.

Products Details

Hampshire Sewing Machines reserve the right to amend, without notice: prices, description and / or details of all products and offers displayed within our website. All prices and offers shown on this site are subject to stock availability.

Janome

“We do not supply Janome branded sewing machines or over lockers to customers residing outside the United Kingdom and the Republic of Ireland. The warranty on Janome products sold by ourselves is limited to these territories “

Price Match

Any claim under our price match guarantee must be made at the time of purchase with proof of lower price shown.

Carriage

All sewing machines will be dispatched on a next day basis to mainland UK addresses. Delivery is included for UK destinations only. Please contact us for destinations outside the UK as additional transit charges will apply. Orders place for non UK destinations and subsequently cancelled due to the additional transit costs will incur a handling fee. Duty charges if applicable are the responsibility of the purchaser. All items include vat at the current rate applicable. We do not send goods tax free. Delivery will have to be signed for and can only be made to the address registered with PayPal or to the cardholders registered address. Non mainland addresses may take longer and will not cost any more. Horn Cabinets are delivered free including The Isle of Wight but a charge will be made for deliveries to other offshore locations. Orders below £95.00 will carry a P+P charge of £4.50. Orders under £95 will be sent 2nd class post. Urgent delivery can be requested at additional cost.

Cancellation & Returns Delivery option

Under the United Kingdom's Distance Selling Regulations, if you've received goods and have simply changed your mind about purchasing them, you may return the goods to us for full credit subject to the following conditions.(We regret that we cannot accept returns for the purchase of cut lengths of fabrics, reading glasses, used machines, Horn Cabinets, made to order items such as some extension tables, clearance products, special orders and software.) 

1. The item(s) is in stock condition i.e. as it was when it was delivered to you in an unused condition. It is your responsibility to ensure that it is received by us in this condition. Refunds will exclude the original carriage charge included in the price of the original order and will not be given on damaged, marked or incomplete items including missing original packaging or free gifts. We do not accept any liability for loss or damage during transit unless we arrange carriage.

2. You must inform us of your desire to cancel in writing within 7 working days of receipt of the product(s).

3. You must pay the return carriage/insurance charges .

4. Goods are returned as soon as possible in order that your payment can be refunded and we will credit your account within 30 days. We accept no liability for any interest on your account that may be incurred as a result of time difference between your purchase and the refund. 

Paypal

Only applicable to Paypal payments. When paying by paypal, paypal charge us a transaction fee which is non refundable. Should a transaction be cancelled at your request made through Paypal then we reserve the right to deduct this charge from your refund. 

Pick up in-store

"Pick up in-store" orders must be collected within 7 days of our confirmation or in the case of out of stock items, 7 days from our notification of the item being stocked. Deposits are non-refundable and you are entering into a legaly binding contract with Hampshire Sewing Machines to pay the balance on collection within 7 days of notification that your order is ready. Failure to pay may result in legal action. (Once paid in full, on request we can store the goods for collection at a later date if the order is required for a present) unless we agree to extend these terms in writing. Balance due can be paid by credit or debit card or by cash or bank transfer. We are unable to accept payment for the balance over the telephone and do not accept cheques unless by prior arrangement.  Horn cabinets can be ordered for shop collection but must be paid in full at the shop within 7 days of the order being placed.

Next Day Delivery

Orders must be placed before 10am. Not including holiday closures and Christmas and bank holidays. Applies to all orders for machines over £200 subject to security approval and delivery within the UK mainland Monday to Friday. Saturday deliveries at extra cost on request. Not applicable to items out of stock with the manufacturers/importers or to telephone orders except from existing customers. Once despatched we are at the mercy of the carriers so cannot accept any responsibility for actions that are outside of our control.

UK Islands excluding Channel Islands

Free delivery to these areas can vary from 2-7 days usually but we are at the discretion of the delivery company offering the best service at the time of ordering. Next day delivery is not available. Free delivery to these areas applies to products over £200 and is not available on Singer products. A separate invoice will be sent to cover delivery charges for orders not included except orders where delivery has already been charged at the checkout.

Back orders

In the rare event of an item being out of stock, we will contact you by email to advise when delivery is to be expected. Your order will be dispatched as soon as possible. Horn furniture usually deliver any order on our behalf within 21 working days.

Remittance Terms

All goods must be paid for in full before dispatch

Cash back

Cash back will be paid within 7 days after your order has either been delivered or collected.

Tax Charges

20% VAT is included in all prices.

VAT. REG number

 GB 411 3758 75

Guarantees

Online orders for home delivery.

All products are fully covered by the manufacturer's guarantee.  We ask you to retain your receipt and also the packaging. If it becomes necessary for the machine to be returned for repair, we will arrange the collection, repair and delivery back to you provided the original order was placed online and delivered by carrier. We aim to carry out the repairs and deliver back within 14 working days. Machines returned that are found to have no fault when inspected by our engineer or that the fault is found to be outside the terms of the manufacturer’s warranty or due to misuse will be charged for including any carriage charges applicable. If you are able to get to the shop or send your machine via a courier you can take advantage of our 5 year guarantee on all domestic products used for domestic purposes, and should you need us you can be assured of our help with our "free tuition for life" promise wherever you live.

Please remember we are here to help. It is extremely rare for one of our products to be faulty. Most problems that occur can be solved by a little instruction or explanation. Remember not all sewing machines are the same and therefore may require some difference in the method of operation to your previous machine.Please telephone us in the first instance should you encounter any problems.

Contact Us

If you need to contact us, please email us via our contact page or telephone 01329 280499

Please see our contact us page for opening times or write to us at:

Customer Support

Hampshire Sewing Machines,

192 West Street,

Fareham,

P016 0HF

 

Privacy Policy

We do not hold any information about our customers other than the basic details supplied when placing an order. Credit card details are either given by you to us over the phone for specific products or direct to Paypal, who process the card payments for us.  These details simply enable us to process your order and are never passed on to third parties other than for payment card authorisation. All card details given over the phone are destroyed immediately after the transaction is confirmed. We are registered fully PCI DSS compliant.

PayPal

You don't need a paypal account to buy online from Hampshire Sewing Machines and you don't need to open one either.

If we send you a paypal invoice for goods ordered over the phone then the following will also apply.

Please follow the "don't have a paypal account" if you prefer to use your credit or debit card not registered to Paypal. If you want to use your paypal account if you have one then please use the log in section.

If you are using autofil on your computer and have a paypal account but wish to use a credit or debit card that is not registered with Paypal on this occasion, just ignore the login section that your computer might have completed for you on the right and follow the "don't have a paypal account" instead.